Frequently Asked Questions

What is the return policy?

We do not accept returns, exchanges or refunds. All sales are final. Please note that Lyric Cosmetics reserves the right to refuse all returns.

What are the shipping rates?

There is a flat standard shipping rate of $4.50 for all orders under $20 and a flat standard shipping rate of $9 for all orders between $20 and $150.

Priority shipping is a rate of $8.65 on all orders. 

There is FREE Standard Shipping for ALL U.S. Orders over $150!

When will I receive my order?

You will receive your order 4-7 business days after your payment has processed for all domestic orders with standard shipping. Please allow 2-4 business days for all priority shipping orders. If it has been more than 30 days please contact us for a more detailed arrival time.

Can I cancel my order?

If there is something wrong with your order please contact customer service.

How do I contact your company if my questions aren’t answered here?

For more questions, comments, or concerns please contact customer support Monday through Friday from 9AM to 5PM at or contact us 24/7 through our contact page.